Are you a structural engineer passionate about helping others? Do you have excellent English communication skills and experience with engineering practices in the US? If so, you might be the perfect fit for our Structural Engineer - Customer Success role at ClearCalcs!
We’re looking for a customer-focused structural engineer to help engineers maximize their success with ClearCalcs. This role isn’t just about answering questions—it’s about ensuring users activate, adopt, and see real-world value in our platform. You’ll engage with trial users, guide them toward success, and contribute to making ClearCalcs the go-to platform for engineering designs worldwide.
Your Impact:
As a Customer Success Engineer, you’ll play a critical role in helping engineers fully adopt and integrate ClearCalcs into their workflows. Your work will directly drive activation rates, retention, and overall user success.
You will:
- Help engineers across the US and globally succeed with ClearCalcs. Guide them in using our tools to solve real-world design challenges faster.
- Engage with trial users to ensure they quickly experience ClearCalcs’ value, reducing churn and increasing activation rates.
- Provide expert engineering support via email, live demos, and office hours, answering technical questions and guiding users on best practices.
- Create & improve learning resources—write help articles, record short tutorials, and develop worked examples to make onboarding easier.
- Work with AI-powered customer insights and tools to track where users struggle and proactively help them succeed.
- Gather customer feedback and work with product & engineering teams to improve the platform based on real user needs.
What you’ll bring:
We are looking for someone with:
- Structural Engineering Knowledge – Experience working with US engineering codes, standards, and design practices. You know how engineers use software like ClearCalcs in their workflow.
- Excellent English Communication Skills – You’ll be engaging with US-based customers daily, so fluency in written and spoken English is essential.
- Proactive, Problem-Solving Mindset – You don’t just wait for problems to arise - you help engineers get value before they struggle.
- Content Creation Skills – Ability to write technical help articles, create worked examples, and record short tutorials that make engineering calculations more accessible.
- Interest in AI & Data-Driven Support – You’re excited about how AI-powered recommendations, chat-based redesign tools, and customer analytics can improve user experiences.
- Bonus: LinkedIn Presence – If you enjoy sharing engineering insights and engaging with the community, that’s a plus!
Why Join ClearCalcs?
At ClearCalcs, we are simplifying the way the world is built with our revolutionary engineering design platform that makes complex calculations smarter, faster, and more collaborative.
Here’s why you’ll love working with us:
- Be part of a fast-growing startup where your work directly impacts tens of thousands of projects worldwide.
- Competitive salary and high potential for growth.
- Comprehensive health and dental insurance to keep you covered.
- Hybrid work environment—3 days in the office, 2 days remote.
- Professional development budget to accelerate your career growth.
- Opportunity to shape the future of AI-powered engineering software.
Details:
- Full-time, based in Bogotá, Colombia. Our office is a 15 minute walk from the Calle 127 Transmilenio station.
- We are very flexible for short-term arrangements if you need to be away from Bogotá.
- Contrato a termino indefinido con todas las prestaciones de ley.
If you're ready to help engineers around the world succeed while working in a dynamic and innovative environment, we’d love to hear from you!
Apply now and be part of the ClearCalcs team!
